This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  This policy will be reviewed from time to time so please please check for any updates.

Information we collect

Information that you provide by filling in our forms and when you register with us or when you request information from us.

Information that you provide when you communicate with us by any means.

Details of transactions you carry out with us in relation your animal's stay. 

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Storing Your Personal Data

Data you provide is filed and safely stored in hard copy.

If you provide data to us electronically please be aware information sent via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically; this is sent entirely at your own risk.

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Uses made of the information

To improve and ensure that our website and other information is presented in the most effective manner for you and for other viewers

To provide you with information, products or services that you request from us or which we feel may interest you

To carry out our obligations arising from any contracts entered into between you and us

To allow you to participate in interactive features of our service, when you choose to do so

To notify you about changes to our service.

To provide you with information about our services similar to those which were previously interested in.

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Disclosure of your information

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

In the event that all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reductions.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.

Under data protection laws, you have the right to access information held about you. Your right of access can be exercised in accordance with these laws. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.