Terms & Conditions

When You Arrive:

  1. Upon arrival at the farm, when dropping off or picking up your pet, you will see our closed gate. Please open the gate, drive through, and then close the gate behind you. Please repeat this when you leave. This is to make sure all our visitors stay safe and secure on site.
  2. Please proceed up the drive and you will see our office block straight ahead. Please park your car outside the office where one of us will be there to greet you.
  3. We'll then take you in to the office where you'll be asked to complete a contact form which will include any health conditions your pet may have and we'll get some more details about the routine you'd like during their stay. This is where you'll also sign our terms and conditions - a copy of which can be seen below.
  4. Once the paperwork has been completed we'll then complete handover of your pet. At this stage please make sure your pets are either secure on a lead or in a safe carrier.

Rights To Refusal:

While we always do our best to try and accommodate our customers, there may be occasions whereby we have to refuse the boarding of a pet on occasion. Some instances include:

  1. If vaccination information is not available, or if all the necessary vaccination requirements, including Kennel Cough, have not been met.
  2. Those pet(s) appearing to be unwell, who are in season or thought to be suffering from any illness or infectious disease.
  3. Any animals exhibiting signs of aggression. We may request for such animals to be collected if they are aggressive during their stay. We recommend trial visits for any animals of a nervous disposition.

Food & Equipment 

We supply everything needed for your pets stay however, we recommend when a pet is boarding with us, to keep them in as normal a routine as possible, that customers bring their own food and bedding and any toys that your dog or cat may play with.

Seale Pastures Farm, Kennels & Cattery have their own supply of both wet and dry food that we will supply at no extra charge, but will take no responsibility for any conditions a change of diet may incur.

We have different options of bedding available for pets that arrive without their own bedding and we will discuss with you which option best suits your pet's needs on arrival. These include a selection of veterinary bedding and raised bedding and blankets. These will be supplied at no extra cost.

Any dog(s) that requires specific dog walking equipment (ie. harness) will need to be provided by their owner.

We have our own selection of toys we use to play with your pet to aid their enrichment during their stay, but encourage owners to bring their pet's favourite.

While we do our best to look after toys and equipment  (such as bedding) that you bring, we can take no responsibility for any damage caused during your pet's stay with us - particularly where play can get boisterous!.

The Conditions:

Terms and Conditions and Consent Form

  1. All dogs must be fully vaccinated against Distemper, Hepatitis, Leptospirosis, Parvo Virus and Kennel Cough. All cats must be vaccinated against Feline Enteritis and Cat Flu. We have the right to turn away anyone who does not provide proof of vaccinations, which must be administered 2 weeks before arrival.
  2. Owner of multiple animals sharing accommodation, will be required to give consent for them to be separated if we feel that their remaining together poses a risk to either themselves or us. This may mean losing any discount given and may incur an extra charge, but will only be done if deemed really necessary.
  3. All animals must be healthy enough to board. Any symptoms of sickness must be clear 48 hours before boarding. We have the right to refuse any animal exhibiting signs of illness.
  4. Owners give consent to us using our own vet, S.T.A.R Veterinary Clinic, in the case of an emergency, who will then contact the customer's personal vet for any history/medical details. 
  5. In the most rare and extreme circumstances, we reserve the right to make the decision to authorise a veterinarian to euthanise an animal that is suffering, or treat it any way required, if we cannot contact the owner. Whilst every effort is made to ensure the health and wellbeing of every animal during their stay with us, we cannot be held responsible for the loss of an animal due to circumstances beyond our control. If an animal is euthanised, or dies, whilst in our care, the corpse will be cremated and the ashes returned to the owner, upon their return, unless you state otherwise.
  6. We reserve the right to either turn away any animals exhibiting signs of aggression, or request for them to be collected if they are aggressive during their stay. We recommend trial visits for any animals of a nervous disposition.
  7. Should an animal not be collected within 14 days of the due collection date, and no contact can be made, then we reserve the right to re-home at our discretion.
  8. Any medication must be clearly labelled with instructions on dosage and frequency.
  9. Anyone bringing their own food must bring it in clearly labelled and in sealed containers.
  10. We reserve the right to keep animals in boarding until payment is received.
  11. Any changes to bookings must be made upon arrival – no refunds are given for early collections.
  12. Cancellation of bookings are required at least 48 hours before the boarding date, regardless of whether a deposit has been paid. Deposits are non-refundable and non-transferable.
  13. Owners are required to give consent to their dog or cat being treated for parasites, with vet approved medicines, during their stay. if anything is seen on them, this cost will be added to the bill at the end of the stay. This is to ensure the welfare of the animal, and of all others, while in our care.
  14. Owners are required to give their consent for their pet to be given toys to aid enrichment while boarding. These can be toys provided by either the owner or us. These will be changed and washed when required.
  15. Owners give consent to photographs of their dogs or cats to be taken and displayed on Facebook and all other forms of social media. No personal information will be given, just photographs.

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